Is Jamaica on your hotspot bucket list? As one of the largest islands in the Caribbean, this island nation boasts a vibrant music scene, rich culture, and friendly Jamaican hospitality. You’ll also find dramatic waterfalls, sandy beaches, luminescent waters, and more to add to its allure.
As you arrive at or depart from the Sangster International Airport in Montego Bay, Jamaica’s busiest airport, you may wish to consider a Montego Bay Airport Fast Track Service that streamlines your experience in getting through immigration and security as efficiently as possible. Discover the Club Mobay arrivals and departures service. What is Club Mobay and is it worth the extra travel expense?
Let’s dive into the details!
Montego Bay Airport Information
This page may contain affiliate links. If you choose to click on one of the links and then make a purchase, Just Wander More may earn a small commission. The commission is paid by the company at no extra expense to you. Read the full disclosure here.
The Montego Bay airport—Sangster International Airport (MBJ)—is capable of processing over nine million passengers every year and is the most popular airport for tourists arriving on the northern coast of Jamaica. It can handle up to 500 arriving passengers per hour.
You may arrive at the airport at the same times as a number of other flights or be the only international flight arriving. The wait time for getting through Immigration and Customs depends on the number of flights landing at the same time as your flight. Thus, your wait at Immigration can be lengthy or surprisingly short.
Why you need to book Club Mobay in Jamaica is to avoid the potential long wait at Immigration that keeps you from digging your toes in the sand and starting your vacation as soon as possible. When you are planning an international trip, this is one of the helpful tips for travel to Jamaica that ensures a positive arrival experience.
What is Club Mobay?
What is Club Mobay (Mobay is short for MOntego BAY)? Club Mobay is a VIP concierge service designed to help you move past potential lines either upon your arrival in or your departure from Jamaica.
Upon arrival, you will be greeted by your personalized Club Mobay representative shortly after deplaning. They will be holding a sign with your name clearly visible.
Your representative warmly greets you and begins your fast track process through Immigration to the VIP Lounge. You might find the name of the service also referred to as Club Mobay VIP Meet and Greet Service or Jamaica Fast Track Immigration Service or Montego Bay Airport Fast Track.
The service is designed to expedite the process through Immigration, Customs, retrieving your luggage, and meeting up with your transportation to your resort, villa, or hotel.
Arrivals at the Sangster International Airport: Immigration
When you sign up for the Montego Bay Airport Fast Track service—aka Club Mobay—be prepared to enjoy Jamaican hospitality AND an express pass through the airport. Your guide will make sure you have filled out the C5 Form to Enter Jamaica and then direct you to use the kiosks in Immigration before joining the dedicated Club Mobay Priority Lane to go through Immigration and then Customs.
Do You Go Through Customs Faster with Club Mobay?
Not only does Club Mobay expedite your time getting through Immigration, but it also speeds the process through Customs as well. Your agent will escort you through the dedicated line for Club Mobay guests at Customs as well.
You will typically use the “Nothing to Declare” line. Though the line generally moves quite quickly, if there are a lot of passengers arriving at the same time, the Customs line can be long.
Baggage Claim
Baggage Claim is the next step. Your agent may help you locate your luggage, however, please note that the Club Mobay service does not speed up the process for retrieving your checked luggage. Your luggage will arrive at the same time as everyone else’s luggage from your flight. Your guide will wait with you and then walk with you to the Club Mobay Arrivals Lounge.
The Arrivals Lounge
The Arrivals lounge is a quiet haven away from the hustle and bustle of the airport and tourists. Leave your luggage with an attendant at the lounge and relax in the comfort of the lounge. Enjoy the VIP perks of snacks, drinks, comfortable seating, WiFI, and restroom facilities.
Does Club Mobay also Take You to Your Hotel?
No. You will need to make your own arrangements for travel to your hotel, villa, or resort. Once you arrive at the Club Mobay Arrivals Lounge, your guide will ask for the information pertaining to your transportation, and then they will either direct you to the waiting shuttle bus or try to locate your driver outside the airport entrance.
TIP * Many resorts provide FREE transportation to their location by bus. You will need to check. However, depending on the distance of your resort from the airport, this service can take hours. Chris and I have found that booking a transfer from the airport to our resort through VIATOR is worth the additional expense.
Is it ALWAYS Worth it to Book Club Mobay?
Not always. On our first trip to Montego Bay in Jamaica in 2024, we used the Club Mobay arrivals service; Chris and I looked at the long line of tourists waiting to get through Immigration and were grateful that our guide fast tracked us through in a matter of minutes. On our recent visit in 2025, we booked the Club Mobay arrivals service again. We could have gotten through on our own just as quickly. It all depends on how many planes are arriving at the same time.
Can You Book Both the Arrival and Departure Packages Individually?
A bonus to booking with Club Mobay is that you can book the arrival and departure packages separately. This means that you can select one service without being obligated to both options.
Departures with Club Mobay
After leaving the luxury of your all-inclusive stay in Jamaica to return to “real life”, let Club Mobay pamper you a little longer.
Fast Track Through Security
The Club Mobay Departure service provides fast track service through security. Once you have checked in for your flight, proceed to Security. There is a separate lane for Club Mobay guests. You will need your receipt so be sure to have the printed receipt or a digital copy available as you approach.
Once you have made it through security, you can choose one of two Club Mobay Lounges. One of the lounges is located next to gate 1 and the other one is by gate 7.
Club Mobay VIP Lounge Amenities
The Club Mobay lounge caters to individuals, couples and families. You will find these accessible amenities:
- Children’s play area
- Family lounge
- Quiet area
- Adult lounge
- Business center
- Free WiFi
- Newspapers and magazines
- Complimentary food and drink
- Restrooms
- Dedicated area for adults, families, and guests with special needs
- Shower Facilities (in the lounge by Gate 1)
- Mango Spa (in the lounge by Gate 1)
- Monitors are available to check the status of your flight
- Elevators allow for easy accessibility to the second floor lounge
Club Mobay VIP Lounge hours
- Club Mobay Arrivals Lounge: Monday to Sunday: 6 am – 8 pm
- Club Mobay Departures Lounge: Monday to Sunday: 6 am – 10 pm
What is the Cost of Club Mobay?
Pricing is current as of February 2025.
- Arrival Only: $50 USD per adult, $25 USD for children ages 2 to 12, children under 2 are FREE
- Departure only: $35 USD per adult, $23 USD for children ages 2 to 12, children under 2 are FREE
- Club Mobay Arrival and Departure Package: $85 USD per adult, $48 USD for children ages 2 to 12, children under 2 are FREE
NOTE * Fees are subject to change and should be confirmed at the time of booking. As you can see, choosing the package price does not offer a discount.
What Doesn’t Club Mobay Cover?
Your Club Mobay representative does not retrieve your luggage from Baggage Claim.
How Do I Sign Up?
You can make your Club Mobay reservations online: Club Mobay Sign Up
The website lists this contact info:
- +1-876-619-1565 (Jamaica)
- +1-876-381-0299 (Jamaica)
- +1-954-837-6290 (USA/Canada)
- Email: reservations@vipattractions.com
You will receive a confirmation email that includes a Club Mobay voucher in PDF format. This is your receipt. Print out the voucher and bring it along with you to the airport or make sure the receipt is easily accessible digitally.
You can even book through Viator!
Mango Club Spa
“The intimately-sized Spa offers a wide range of services from seated massages, manicures, pedicures and braids, to heavenly foot baths for those tired feet. Allow us to pamper you!” ~ Mango Club Spa
The spa service include massages, pedicures, manicures, hair braiding, a foot bath, and reflexology.
What Should I Bring to Jamaica?
Check out my Beach Packing List! It will help you avoid some of the common mistakes tourists make when traveling to Jamaica.
You can also check out my Amazon Favorites. I highly recommend sunscreen, after sun gel, bug spray, sunglasses, swimwear, and snorkel equipment. That’s just for starters. I have a Beach List on my Amazon Favorites.
Click below 👇🏼👇🏼👇🏼!
Frequently Asked Questions
What is the best time to visit Jamaica?
The best time to visit Jamaica for optimal weather is typically between mid-December and April. You may still have a few rain showers during your visit. This is also the high season for tourists. If you wish to enjoy smaller crowds and a more budget-friendly visit, consider late April to May or November to mid-December.
Does the Club Mobay service retrieve your luggage for you?
No, however, they will walk with you to Baggage Claim and wait with you.
What if there is a Jamaica travel advisory?
As always, travel at your own risk. Chris and I have traveled two years in a row when Jamaica had a travel advisory without any issues. Use common sense as a tourist in Jamaica and anywhere you travel.
Is Negril or Montego Bay safer?
Both Negril and Montego Bay are generally safe for tourists, but you should exercise caution and common sense in either destination.
Do you need a passport to travel to Jamaica?
Yes, you will need a current passport.
Love this Post? Pin it!
Jamaica Travel: What is Club Mobay & Is It Worth the Additional Expense?
You are not required to book the Montego Bay Airport Fast Track, but here are 5 convincing reasons to consider using the Club Mobay arrivals service:
- You are greeted by a smiling Club Mobay agent as you get off the airplane in Jamaica. They start to take care of you immediately.
- Your agent will make sure you have submitted the appropriate paperwork (Form C5) as you walk to Immigration and help you with the Immigration kiosks.
- Typically, you will spend less time waiting in lines. If it is a light travel day at the airport, you may find you could have easily breezed through Immigration without the extra assistance.
- The Arrivals Lounge offers a comfortable places to wait as your ground transport is located.
- You can enjoy the snacks, drinks, WiFi, and restroom facilities as you wait…especially if you are waiting for others in your party to join you.
Don’t forget to download your free Beach Packing List to ensure that your relaxing days at the beach are as smooth as your fast track through the airport.
You may also love…
- Helpful Tips for Travel to Jamaica
- 25 Common Mistakes People Make at an All-Inclusive Resort
- Awesome Perks of an Adults Only Resort in Jamaica (All-Inclusive Too!)
- 15 Awesome Perks of a Moorea Overwater Bungalow Stay with Hilton in Tahiti
- Need Vitamin Sea? 25 Reasons for a Romantic Couple’s Beach Getaway
- 33 Brilliant Things to Pack for a Beach Vacation
- 30 Ultimate Romantic Getaways for Couples
- Andaz Costa Rica Resort Review: Stunning Luxury for Couples & Families
- 31 Fun and Interesting Facts About Costa Rica
- 15 Costa Rica Travel Tips: Helpful Answers to Your Pressing Questions
We did this during our departure last time we went and really enjoyed it!
You’ve definitely convinced me! I’m open to anything that makes traveling with my kids easier.
I hadn’t heard of this before, but it sounds like a great way of avoiding the hassle of long lines on arrival and departure. Is this organized by the government?
Ooo I’ve never done a service like this before, it sounds amazing! Definitely a great way to start off a Jamaica trip!
I’m convinced to go to Jamaica now and the less hustle for me, the better. Thank you for sharing this, hoping to visit next time to escape the next winter here
I’ve not heard of Club Mobay before but it has certainly piqued my interest in the service. Looks like a great way to travel in style, save time, and in comfort – a service I wouldn’t mind paying for!
I had no idea what it was but you sold me on it: